Managed Internet Infrastructure

 

July 2000

Is your e-Business ready for the future?

Introduction

The evolution of the Internet remains fast and furious, creating a fertile ground for business growth.  The key to your customers’ satisfaction is delivering a good web experience – fast response times, competitive functionality and security will keep them coming back. Previously, building e-Business infrastructure has been a patchwork and haphazard challenge - marrying service provider offers for hosting content delivery, and streaming to integrate your infrastructure. Today, what companies want is a fully integrated and proven approach to managing e-Business.

Digital Island is the leading global Managed Internet Infrastructure Provider.  Some service providers specialize in single areas of Internet operations – like hosting, content delivery or network services. Other providers are regional and unable to service customers in the next state or province, country or continent. Only Digital Island has an integrated offering to support global commerce.  Our worldwide network provides an integrated infrastructure for e-Business with fully enabled e-commerce capabilities that allow companies to focus on their core business, increase revenues and customer retention, and deliver better interactions and transactions for their customers.

Manage and integrate your e-Business services on a global scale.

Geography Independent

Oceans and time zones are no longer barriers to conducting commerce and to supplying information and content worldwide. Customers in Paris and Pittsburgh are as important as customers in Beijing and Boston. That’s why Digital Island’s integrated e-Business infrastructure services make sense.

Previously, different vendors, networks, protocols and databases supported your e-Business operations with no true accountability. Digital Island reduces the risk and complexity implementing e-Business by orchestrating best-of-breed e-Business technologies under one roof. You benefit from highly scalable solutions built from the ground up using proprietary technologies designed to work with each other seamlessly.

Integrated Infrastructure Services on a Global network

Growing your e-Business on Digital Island’s worldwide network provides you with truly global capabilities. We back our services with industry-leading Service Level Agreements (SLAs) that cover network services, hosting and content delivery. Our industry-leading SLAs guarantee that we’ll deliver your mission-critical data reliably every time and everywhere. That’s vital – especially when your competitors are just a click away.

The Digital Island Solution – Move to the Fast Lane.

Digital Island delivers what successful e-Businesses need – speed, reliability and consistency around the world. Digital Island builds its innovative integrated services on the Digital Island network, instead of relying on public networks to transport critical e-Business applications. A three-tiered, global content distribution system spans more than 30 countries, linking global data centers built on a private fiber optic ATM backbone that utilizes only the best carrier-grade equipment and servers to guarantee performance and uptime.

Commerce Content Distributors located in major metropolitan markets throughout the world are tied to the Digital Island backbone through an all-fiber-optic network. They, in turn, are tied to Content Distributors located at the edges of the Internet in close proximity to end-users.

Our network utilizes a unique Best Distributor Selection (BDS) process that detects and avoids Internet congestion for the quickest delivery of content to your customers. We’ve also heavily invested in the physical infrastructure of our network – including global data centers staffed 24 x 7 x 365, security and operations experts, network reporting and monitoring, and proactive customer service.

 
Hosting with Manageability, Capacity and Capability

Digital Island Managed Hosting Services allow companies competing in global markets to quickly implement e-Business without the prohibitive costs for equipment, infrastructure, personnel, and maintenance. Hosting your e-Business applications with Digital Island reduces these expenses, while providing access to the networking and hosting expertise of our worldwide engineering team. 

Digital Island offers a number of managed hosting packages that enable e-Businesses to compete globally:

o       CustomHost is a complete outsourcing solution with a high degree of site architecture flexibility. It provides a dedicated network infrastructure customized to customer requirements, allowing for several levels of firewall security and backend connectivity. Complete system management and equipment leasing is also available.

o       TotalHost is an all-inclusive solution for outsourcing day-to-day operating system and hardware administration.

o       ExtendedHost enables companies to outsource operating hardware and server maintenance and gives IT staff systems access control to perform system administration functions and tuning. Furthermore, the Content Hosting option offers companies a cost-effective and reliable method of deploying static content to a global audience without a significant investment in time or equipment.

o       TrustedHost allows companies to house their servers in one of Digital Island's worldwide Data Centers, providing a secure, production-ready, managed hosting environment designed to deliver maximum uptime and performance around the clock.

o       PrivateHost is a physically secure hosting environment that enables customers' networking equipment, servers and Ethernet connectivity to access the Digital Island global network.

Footprint™. Content Delivery & Streaming services

Digital Island’s Footprint™ Services are the easiest way for you to maximize your e-Business performance immediately without additional investments in hardware or software.

With industry-leading speed and efficiency, Footprint™ is also one of the largest Content Delivery Networks in the world, accelerating your web site up to ten times faster. Additionally Footprint™ will deliver all major content types around the world, including streaming media, authenticated content, and dynamic content

BDS – Intelligence meets Guaranteed Performance

The heart of Footprint is its ability to serve a web site’s resources from the best performing possible server at the edge of the network, close to the end-user.  Footprint caching and streaming services replicate content in content distributors around the world. Footprint uses a unique patent-pending process called Best Distributor Selection (BDS) to determine the best server.  BDS is fast and transparent to users, avoiding Internet congestion and bottlenecks, providing extremely rapid response. 

Thanks to Footprint, we can offer an industry-leading Performance Service Level Agreement (SLA) which guarantees that the download time of static content on the Footprint network will always be faster than the download time of the same content from the customer’s origin web server.


Footprint™ Content Delivery Services

·        Footprint, incorporating BDS technology, is a unique content delivery service that serves web content up to ten times faster than non-Footprinted sites.

·        FootprintSecure provides comprehensive security and authentication for secure, and authenticated content delivery.

Footprint™ Streaming Services

·         Footprint Live employs multicast and satellite technologies to reliably deliver highest quality live events streaming media to even the largest audiences.

·         Footprint On-Demand delivers video, audio, and animation on demand so companies can house entire libraries of video and audio content at the edges of the Internet, at the location which best performs to the end-user.

·         Footprint Media Services is a comprehensive suite of media services, including syndication, sponsorship, custom marketing, production, encoding, custom database development, and custom web site development to enhance customer experiences.

Application Services – Know your customers and your marketplace.

Establishing robust global infrastructure services and delivering media-rich content are essential to conducting e-Business worldwide, but it is only part of how Digital Island gives you a competitive edge. To be truly effective, companies need to understand its customers and offer relevant content.

Digital Island offers unique application services to enhance network services.

o       TraceWare is a suite of services, which provide highly accurate and real-time geographical intelligence enabling companies to deliver content relevant to the users’ city, region or country. Other critical applications include fraud detection and digital rights management.  TraceWare Services enable you to adjust content access points, and keep content delivery consistent and relevant to your customers wherever they are located.

o       VistaWare is a Web-based decision-support tool that allows you to manage and monitor your applications running over Digital Island’s global e-Business network. You get a near real-time view of network and server usage and performance to help you make well-informed business decisions.


Professional Services

Digital Island’s Managed Internet Infrastructure is more than just hardware and software. Because every business has unique qualities and characteristics, the Professional Services group at Digital Island works closely with you to extend and customize Digital Island solutions to complement your business environment.

Examples of Professional Services:

·         Large-scale project management on a global basis

·         Consulting services for security, network and systems architecture

·         E-commerce application support

·         Security services such as intrusion-detection scanning and notification

·         Site testing for scalability, load, integrity and performance.

Partnerships – the Power of Working Together

Digital Island recognizes that alliances and partnerships are crucial components in building business. The Global Partner Program (GPP) was established to partner with key innovators in the Internet space -- Web design firms, resellers, software developers, Internet systems integrators, service providers, and strategic technology enabling companies.

The Managed Internet Infrastructure – an Integrated approach to success.

In a world of rapid change, rely on Digital Island’s integrated Internet infrastructure.  The Internet is a fully integral element in your business strategy and your customers want a high-speed, responsive, reliable and scalable experience.  So build your e-Business on our infrastructure – as a single source service provider – and grow with our services.

Relying on Digital Island ensures that you’ll receive an integrated e-Business solution tailored to your exact needs that will grow as you need to grow. The result is a solution that’s quick to market, affordable, reliable, flexible and scalable.